FAQs
What if an incorrect/damaged item is delivered to me?
If you are not fully satisfied with your purchase, you will have the option of returning/exchanging it at one of our store locations or by courier. Kindly get in touch with our Customer Care for further information.
What if an incomplete order is delivered to me?
Full care is taken to ensure that no incomplete order is shipped out. However, in case such a mishap does occur, you can get in touch with our Customer Care to identify this issue and we will rectify it at the earliest.
What is the procedure for cancelling an order?
Order cancellation is dependent on whether or not it has been shipped. Send your order cancellation request to Customer Care. If the order has been shipped, however, you may exchange the product in accordance with our Return policies.
We have the authority to cancel orders for reasons such as; the item being out of stock, pricing errors, or the credit card payment declined by the issuing financial institution.
If an item is out of stock what should I do?
If an item is out of stock, we will try to restock it as soon as possible. If no stock is available, it will be removed from the website.
Please keep checking the website regularly to remain abreast of updated stock content.
How do I know what size will fit me?
Please refer to our Size Chart. For further help, please contact our Customer Care.
